Priced per resolved conversation, not per seat
Every plan includes chat, email and voice. You pay for the conversations the agent resolves; hand-offs to your team are always free.
Launch
One agent on one brand, for teams proving the case.
$490per month
Start a pilot- 2,000 resolutions a month
- Chat, email and voice
- Knowledge sync and flows
- Weekly evaluation reports
Scale
Most chosenSeveral agents, full grading and routing across models.
$1,900per month
Book a demo- 10,000 resolutions a month
- Every conversation graded
- Model routing per step
- SSO and role-based access
Enterprise
Private deployment, custom terms and a named engineer.
Custom
Talk to sales- Volume pricing
- Private cloud or on-premise
- Data residency of your choice
- 99.95% uptime SLA
| Feature | Launch$490/ monthStart a pilot | Scale$1,900/ monthBook a demo | EnterpriseCustomTalk to sales |
|---|---|---|---|
| Usage | |||
| Resolved conversationsPer month, all channels | 2,000 | 10,000 | Custom |
| Agents | 1 | 5 | Unlimited |
| Brands | 1 | 3 | Unlimited |
| Languages | 38 | 38 | 38 |
| Hand-offs to your teamNever billed | Free | Free | Free |
| Channels | |||
| Web and in-app chat | Included | Included | Included |
| Included | Included | Included | |
| Voice | Included | Included | Included |
| WhatsApp and SMS | Not included | Included | Included |
| Custom channels via API | Not included | Not included | Included |
| Build | |||
| Knowledge syncHelp centres, PDFs, product feeds | Included | Included | Included |
| Flows | 10 | Unlimited | Unlimited |
| Model routing per step | Not included | Included | Included |
| Bring your own model | Not included | Not included | Included |
| Grade | |||
| Evaluation | Weekly sample | Every conversation | Every conversation |
| Custom rubrics | 1 | 5 | Unlimited |
| Regression suites | Not included | Included | Included |
| Trace retention | 30 days | 90 days | Custom |
| Security and admin | |||
| PII redaction | Included | Included | Included |
| Single sign-onSAML and OIDC | Not included | Included | Included |
| SCIM provisioning | Not included | Not included | Included |
| Audit log export | Not included | Included | Included |
| Data residency | EU or US | EU, US or UK | Any region |
| Private deployment | Not included | Not included | Included |
| Support | |||
| Support | Priority chat | Named engineer | |
| Onboarding | Self-serve | Guided launch | Dedicated team |
| Uptime SLA | Not included | 99.9% | 99.95% |
Questions about pricing
What counts as a resolved conversation?
One where the customer's issue was closed without a hand-off and they did not come back about the same issue within 72 hours. Hand-offs are never billed.
What happens if we go over our plan?
Nothing breaks. Extra resolutions are billed at your plan's rate at the end of the month, and we will suggest a move to the next plan if it would cost you less.
Can we change plans later?
Yes, at any time. Upgrades apply straight away and are prorated; downgrades take effect at the next billing date.
How does annual billing work?
You pay for twelve months up front at a 20% discount, with the same monthly resolution allowance. Unused resolutions do not roll over.
Do you offer a pilot?
Every Launch plan starts with a 30-day pilot on real traffic. If the agent does not resolve the share of conversations we agreed up front, you do not pay for the pilot.
Put Synth on your busiest queue
Bring a week of real transcripts. We will show you how many the agent resolves, and exactly how it got there.
- to live traffic
- 5 weeks
- resolved end to end
- 71%
- policy breaches
- 0